Refund & Return Policy
Thank you for shopping with the Oliver Poons Children’s Company, a registered trade name of Next Door Creations, LLC. Please find the details of our refund and return policy below.
Personalized books/merchandise are NON-RETURNABLE.
For all other items:
- If you are not 100% satisfied with your purchase, you can return the product and get a full refund.
- You can return a product for up to 14 days from the date you received it.
- Any product you return must be in the same condition you received it and in the original packaging. Your item needs to have the receipt for proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain number of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
If you have any questions on how to return your item, please contact us at [email protected]iverpoons.com or (860) 497-KIDS.